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Privacy Statement
At Pinnacle
Vacations, Inc. (“Pinnacle Vacations”), we recognize that privacy is an
important issue, and we understand that you are concerned about the security
and privacy of your personal information. In order to demonstrate our
commitment to fostering and maintaining strong customer relationships, we
have created this Internet Privacy Statement to describe the manner in which
we use and protect the information we receive from and about you. This Internet Privacy Statement describes our practices
concerning the collecting and use of information gathered from or about our
online visitors and registered users.
PINNACLE VACATIONS'
INTERNET PRIVACY STATEMENT
As a Pinnacle Vacations
web site visitor, it is your right to know what information we need to
collect, why we need it, how we protect it and how we use it. On our web
sites, we collect information that you voluntarily provide in order for us to
provide you with services and products, process transactions that you request
and provide customer service. We may also use the personal information that
we collect for other business purposes such as to better understand customer
needs, enhance customer relationships, make appropriate offers or facilitate
third party offers that will be of interest to you.
1. The information covered by this Privacy Statement
2. The types of information we collect
3. How we secure your information
4. How we use and share your information
5. Requesting to not have your personal information shared with non-affiliated third parties
6. Deleting stored information from the Pinnacle Vacations database
7. Use and participation by minors
9. How we notify you of changes to this Internet Privacy Statement
10. Contacting Pinnacle Vacations
1. The information covered by this Privacy Statement
This Internet Privacy
Statement (Privacy Statement) applies only to the personally identifiable
information that is collected on the web sites where this Privacy Statement
is posted, and does not apply to any other information collected by Pinnacle
Vacations and its subsidiaries and affiliates (collectively “Pinnacle”)
through any other means. Click here
for additional information about the Terms of Use of our web sites.
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2. The
types of information we collect
A. Information you provide to us
i. Requests for Information. When you request additional information
related to our products, services or properties, we will request your name
and contact information such as street address, telephone number and email
address. We may also request information regarding your vacation preferences
including destinations, seasons of interest, accommodations and length of
stay, as well as income level. Please note that our ability to respond to
online requests may depend on the registration and/or licensing requirements
of the state in which you reside.
ii. Contacting Us. When you send us an email from one of our web sites
with comments or questions, we may retain information such as the content,
your email address, our response and the text of any follow-up questions you
may have. This information may also be used to measure how effectively we are
able to address customer concerns, to personalize your experience and to
improve our products and services.
iii. Online Surveys. From time to time, we may conduct online surveys
to better understand the effectiveness of our web sites or our performance in
providing services. Your participation in these surveys is voluntary.
Information collected by us when you participate in a survey may include
name, telephone, street address and email address.
iv. Electronic Postcards. Occasionally, we may offer a feature that
allows you to send an electronic postcard or otherwise share a message with a
friend from our web sites. If you choose to do so, we will ask you for your
name and email address, and the recipient's name and email address, along
with the text of any message you choose to include. As the sender of this
email, your address will be retained. The recipient’s email address will not
be retained or used for any other purpose unless they authorize us to do so.
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B. Information we collect using
technology
We use technology to collect information in order to make your experience at
our web sites more enjoyable, and so that we can provide you with enhanced
products and services. For example, we may automatically track and collect
your IP address, domain server, the type of web browser and computer
operating system you are using, and we may use web beacons and cookies to:
(i) understand the frequency with which you visit our web sites, (ii) track
and understand the manner in which you are using our web sites, (iii)
customize content to enhance your visit and the services we provide on our
web sites, (iv) offer you targeted messages, advertisements and offers; (v)
send you targeted emails if you have provided us with your email address, and
(vi) if you have registered for Pinnacle Online Services, to tailor your
personal preferences.
Cookies are bits of data that a web site sends to your computer’s web browser
and operating system. They are stored on your computer hard drive to identify
you or your preferences when you return to that web site. For example, by
storing cookies on your hard drive, you'll return to a specific web site with
the same settings you used on a previous visit. There are two types of
cookies. Temporary cookies are designed to stay on your computer only while
you are visiting our web sites. Non-expiring cookies are placed on the hard
drive in your computer and allow us to collect information such as: date and
time of visits, time spent on the web site, and pages viewed while on the web
site. We may place both temporary and non-expiring cookies on your computer.
Cookies can also store personally identifiable information such as your name,
email address, home or work address or telephone number. You can choose
whether to accept or deny cookies by changing the privacy settings on your
web browser. In fact, your web browser’s privacy settings can be configured
to specify how you want the web browser to handle cookies from individual web
sites or all web sites. Please keep in mind that most computers are initially
configured to accept cookies. Also note that if you turn cookies off, some of
our services may not function properly.
The pages of our web sites contain images (called a "single-pixel
gif" or "web beacons") that allow our third party secure
provider and us to count page views or to collect other anonymous data. In
general, any electronic image viewed as part of a web page, including an ad
banner, can act as a web beacon. Web beacons are typically very small,
usually 1 by 1 pixel in size, but their presence can be easily seen within
Internet Explorer by clicking on "View" and then on
"Source." Web beacons are small in order to minimize both their
display and their loading time. Our web beacons do not collect, gather,
monitor or share any personal information about our web site visitors; they
are merely the technique we use to compile anonymous, aggregated statistics
about the usage of our web sites.
For tracking purposes, we use web beacons on our web sites along with other
technical methods. We may also use these technical methods in emails that we
send to track whether the emails have been opened or if links contained
therein have been clicked. We also employ a third party service that collects
data remotely through the use of web beacons. This service then returns the
completely anonymous data to us as site traffic reports.
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C. Information we collect from
third parties
We may supplement, improve and/or enhance personally identifiable information
that we collect from you with other information that we obtain from third
parties and our affiliates. In addition, we may obtain information about
individuals who are not yet our customers or users of our web sites.
Moreover, when we associate information that we obtain from third parties or
affiliates with personally identifiable information that we have collected
under this Privacy Statement, we will treat the acquired information the same
as the information that we collected ourselves, and, except as permitted by
this Privacy Statement, we will not share the information with third parties.
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3. How we secure your information
Pinnacle Vacations uses
industry best practices to protect your information and your privacy. For
example, we use Secure Sockets Layer (SSL) to present secure pages and to
protect your personal information. SSL works by using a private key to
encrypt data that's transferred over the SSL connection. Most web browsers,
including Internet Explorer, support SSL and many web sites use the protocol
to obtain confidential user information. By convention, URLs that require an
SSL connection start with https instead of http. You can tell if you are
using a secure server by looking at the bottom of your web browser window.
For example, in Internet Explorer you will see a lock icon. When the symbol
is unbroken or the padlock appears to be in its closed state, the page is
encrypted and therefore secure. If you wish to take advantage of the latest
encryption standards, be sure you have the latest version of the browser
you're using. Be sure to download and use the latest version of a web
browser. Beta versions of web browsers are not recommended.
In addition we use a third party payment gateway service that enables us to
authorize, settle and manage credit cards safely and securely via a 128-bit
Secure Sockets Layer (SSL) Internet Protocol (IP) connection.
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4. How we use and share your information
A. We may share your information with our affiliates
We may share your information, in whole or in part, with our affiliates, i.e.
the companies that are controlled by Pinnacle Vacations, in order to send you
promotional materials about our products and services.
B. We may share your information with third party service providers
We may share your information, in whole or in part, with the following third
party service providers: (i) companies that provide marketing and sales
services on our behalf, (ii) companies that process and service your
accounts, and (iii) companies that help us protect and secure your
information and the confidentiality of our records. Occasionally, we may
partner with other companies to provide co-sponsored or co-branded
promotions, products and services and may share your information with our
co-sponsor. For example, we may co-sponsor a sweepstakes on our site with
other companies, or we may provide prizes for sweepstakes sponsored by other
companies. If you enter one of these sweepstakes, we may share your
information with the co-sponsor or third party sponsor. All of these third
party service providers have contractual obligations with us to maintain the
confidentiality of your information. Additionally, these third party service
providers are only permitted to use your information for the purposes
specified by the sweepstakes or promotion as specified by us or our
affiliates, or as allowed by law.
C. We may disclose your information to non-affiliated third parties
We may disclose your information, in whole or in part, to the following types
of non-affiliated third parties: (i) companies with whom we have joint
marketing agreements; (ii) non-financial organizations, such as direct
marketing companies and consumer reporting agencies, (iii) financial service
providers, such as companies engaged in banking, credit card business and
consumer finance, and (iv) others, such as non-profit organizations.
D. Other circumstances in which we may share your information
We may share your information when you specifically request it or give us
permission to do so. We may also share your information when we suspect
criminal or fraudulent activity, and when we are required by law such as when
we receive a subpoena or a court order. We may also share your information in
the event that we sell a particular line of business or function.
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5. Requesting to not have your personal information shared with non-affiliated
third parties
You may direct us to
limit the disclosure of personal information about you that we share with non-affiliated
third parties. If you elect this opt-out choice, we will not disclose your
information to those non-affiliated third parties set forth in paragraph
4.C., however, we may still disclose your personal information to third
parties: (i) that perform marketing services on our behalf; and (ii) as
permitted by law, such as to service providers, to protect against fraud, and
to protect the security or confidentiality of our records.
If you wish to exercise your opt-out choice above, please specify your
opt-out choice and notify us via U.S. mail at the address below:
Pinnacle Vacations, Inc.
Attn: Internet Privacy Statement Opt-Out Request
4600 Summerlin Road, Suite C-2, Box 277
Fort Myers, Florida 33919
Please allow approximately 30 to 60 days from our receipt of your Internet
Privacy Statement Opt-Out Request for it to become effective.
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6. Deleting stored information from the Pinnacle Vacations database
If you wish to have your
account and all stored information deleted from our system, contact us
.
Please include the words "delete my account" in the message and a
representative will contact you to verify your request. Once your account and
any related information has been deleted, it is not possible to recover any
of this data. Current Owners are not able to delete their account
information. If you would like to remove your email address from your
account, you will no longer be able to use the Pinnacle Online Services. To
have your email addressed removed from our database, please contact us at Pinnacle
Vacations, 4600 Summerlin Road, Suite C-2, Box 277,
Fort Myers, FL 33919.
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7. Use and participation by minors
All of our promotions
and web site applications require the entrant and user to be at lease 18
years of age or over, therefore we do not knowingly accept personal
information from minors. Children under age 18 should always consult a parent
or guardian before sharing any personal details with any company or
individual on the Internet.
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8. How we safeguard public or shared information
At Pinnacle Vacations,
we will strive to keep all your information up to date, and to guard your
privacy by continuously evaluating the enforcement and nature of our
policies. There are currently no areas of the pinnaclevacations.com web site
where any type of personal data would be visible to the public without first
obtaining written permission and appropriate releases prior to use and
posting (i.e. prior sweepstakes’ winners, employee or owner testimonials,
etc.)
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9. How we notify you of changes to this Internet Privacy Statement
If our Internet
Privacy Statement changes and you have a valid email address on file with Pinnacle
Vacations, we will email you announcing the new Privacy Statement.
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10. Contacting Pinnacle Vacations
If any of your personal
information changes or you identify a mistake in our records, please contact
us at the address below and we will update our data right away. Please email us to communicate any questions or concerns or
write to us at Pinnacle Vacations, Inc., 4600 Summerlin Road, Suite C-2, Box 277, Fort Myers, FL 33919. This Privacy
Statement was last updated on October 5, 2006.
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